For ages 21+

goldberg Responsible Gaming

Entertainment stays healthy when it stays within limits. goldberg wants every player to play safely and with awareness — and to get the right support when needed.

For players aged 21 and above only

Why Responsible Gaming Matters

Online casino and sports betting is a form of entertainment — but the experience is not the same for everyone. goldberg believes every player has the right to play in a fair environment where they stay in control. Our goal is not just to provide games — it is also to look after the long-term wellbeing of every member.

There are a few basic things to keep in mind before you play. Betting and casino games are never a reliable way to earn money — they are simply a form of entertainment. The outcome of every game is random and not predetermined. So only wager an amount whose loss would not affect your daily life. Reading our Terms and Conditions will help you understand how goldberg works to protect its users.

To register at goldberg, you must be 21 years of age or older. We take the age verification process seriously and take the necessary steps to prevent underage access. If a younger family member uses your device, make sure your account is logged out and your password is kept in a secure place.

A gambling habit can become a problem when someone keeps playing to try to recover lost money, or cannot stop even under financial pressure. Seeking help at these moments is not a weakness — it is a sign of awareness. goldberg's 24/7 live chat and email support are always available. Professional counselors and family members can also be a source of support. You will find more specific information on our FAQ page.

Tools to Keep Yourself in Control

goldberg provides several self-control tools that you can activate from your account at any time. Using these tools is your right and there is no penalty for using them.

Set a Deposit Limit

Set a maximum amount for how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately.

Deposit Control

Session Time Limit

Set a time limit for how long you play in one session. Once the set time has passed, the system will automatically show a warning or end the session.

Time Control

Temporary Break (Cooling-Off)

If you want to take a break for a few days, temporarily deactivate your account — from 24 hours up to 30 days. During this time, neither logging in nor betting is possible.

Temporary Break

Self-Exclusion

Contact support for long-term or permanent self-exclusion. Promotional communications are also stopped during self-exclusion.

Permanent Solution

Review Your Gaming History

View your betting history, deposit and withdrawal records from the past week or month in your account, and analyze your own patterns.

Self-Audit

Set a Bet Limit

Set a maximum amount per bet in advance so that a single game does not result in a large loss. Once this limit is activated, it takes effect immediately.

Bet Control

Recognize the Warning Signs

It is important to recognize when a gambling habit is becoming a problem. If you notice any of the following in yourself or someone close to you, consider taking a break and seeking support.

  • You keep placing larger bets to try to win back money you have lost.
  • You want to stop playing but cannot.
  • You are hiding your gambling from family or friends.
  • You are using money set aside for bills or daily expenses on betting.
  • You are playing with borrowed money or taking on debt to gamble.
  • You feel restless or irritable when you cannot play.
  • You are neglecting work, studies, or family responsibilities to play.

Ask Yourself a Few Questions

  • How much money in total did you spend on betting last month?
  • Did you stay within your set budget?
  • Did you keep playing on any day even after deciding to stop?
  • Has anyone in your family expressed concern about your gambling habits?
  • Are your losses greater than your winnings?

If your answers to these questions are repeatedly "yes", contact goldberg support right away or seek help from family or a professional counselor.

Ways to Get Support

If you feel you are losing control over your gambling, do not face it alone — seek support. There are several options available both within goldberg and outside it.

goldberg Live Chat

24/7 live chat support — in both Bengali and English. Start a chat now for self-exclusion, deposit limits, or any other assistance.

Email Support

Write out the details of your issue and send them by email. The goldberg team will respond as quickly as possible and help you take the necessary steps.

Family and Friends

Talk openly with the people close to you. Support from family can sometimes be more effective than professional help.

Professional Counselors

Talk to a mental health specialist or addiction counselor. This service is available in Bangladesh at both government and private levels.

goldberg's Commitment

goldberg is not just a betting platform — it is an environment where the wellbeing of every member is our responsibility. We believe that building a culture of responsible gaming brings lasting benefits for everyone.

Some Tips for Playing Responsibly

Following a few simple habits when enjoying betting or casino games makes the experience much safer. Set a budget before each session and stop for the day once that budget is used up — it is best not to try to chase losses.

Keep your playing time in check. Playing for a long stretch reduces focus and weakens decision-making. Take breaks in between, drink some water, and change your surroundings. Avoid playing when you are tired, emotionally distressed, or under the influence of alcohol — it is harder to make good decisions at those times.

Remember, the outcome of every game is controlled by a random number generator (RNG). It is not possible to predict future results based on past win or loss patterns. Avoid the mindset of "I am bound to win this time".

You can learn more about our values and goals on the goldberg About Us page. We believe in transparency — so everything from platform rules to our privacy policy is written out in detail on our site.

Protecting Minors

Age Verification

goldberg verifies the age of every new account. No one under 21 years of age can open an account.

Device Security

Use a PIN or password on your device. Keep it out of reach of younger family members and always log out of your goldberg account.

Parental Controls

If there are minors in your household, use parental control software on your device to block access to online gambling sites.

Responsible Gaming FAQ

To set up self-exclusion, contact goldberg's 24/7 live chat or send a request by email. Our support team will help you choose a duration (such as 3 months, 6 months, or permanent). Once self-exclusion is active, you will not be able to log in or place bets during that period, and promotional messages will be stopped.

Decreasing a deposit limit takes effect immediately. Increasing a limit generally requires a waiting period — this is intentional, to prevent impulsive decisions from leading to excessive betting. Contact live chat for more details.

No. goldberg strictly enforces the 21+ age requirement. Age is verified during registration and identity documents may be requested later. Anyone under age cannot open an account or make deposits or withdrawals.

First, contact goldberg via live chat or email and request a temporary break or self-exclusion. At the same time, talk to a family member or friend. Speaking with a professional mental health counselor is also helpful — addiction issues are treatable, and seeking help is a sign of strength.

Yes. Your account balance remains fully safe during self-exclusion. Withdrawals can be arranged at the end of the self-exclusion period or according to the applicable rules. Contact support for more details.

Talk to them calmly and without judgment. Reach out to a professional counselor for guidance on understanding the severity of the problem. You can also contact goldberg support — we can help with account-level restrictions.